General Inquiries
1-972-766-6900
Blue Cross and Blue Shield of Texas
1001 E. Lookout Drive
Richardson, TX 75082-4144
FEP Service
4002 Loop 322
Abilene, TX 79602
Claims/Customer Service
Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044
Precertification
Disease/Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.
ACA (Health Reform) Education Hotline | (866) 427-7497 |
New Enrollment | (866) 427-7497 |
Member Customer Service | (888) 697-0683 |
Away From Home Care® (away from home urgent care) | Call the toll free number on the back of your ID card |
Plans | |
Medicare Plans | (855) 204-5295 |
Dental Plans | |
Dental Customer Service | (888) 697-0683 |
Dental Sales | (888) 697-0683 |
Additional Contact Information | |
Texas Department of Insurance | (800) 578-4677 |
Blue Access for MembersSM (BAM) | bcbstx.com/member |
Blue 365 Deals | (855) 511-BLUE |
Membership Address | Blue Cross and Blue Shield of Texas P.O. Box 660771 Dallas, TX 75266-0771 Attn: Membership |
Claims Address | Blue Cross and Blue Shield of Texas P.O. Box 660044 Dallas, TX 75266-0044 |
Blue Cross and Blue Shield of Texas
1001 E. Lookout Drive
Richardson, Texas 75082
General Information: 972-766-6900
TTD: 735-2989
Make a Payment
Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill.
Product and Program Contact Information
If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:
If you have coverage through your employer, please see “Group Product Contacts” below. | |
Under 65 New Enrollment | 800-531-4456 Monday – Friday: 8 a.m. – 8 p.m. CT Saturday: 8 a.m. – 6 p.m. CT Sunday: 10 a.m. – 2 p.m. CT |
Under 65 Customer Service (Existing members with health insurance plans including HMO and PPO) | 888-697-0683 Monday – Friday: 7 a.m. – 8 p.m. CT Saturday: 8 a.m. – 5 p.m. CT Sunday: Closed |
Medicare Supplement Customer Service | 877-384-9307 |
Dental Indemnity USA | 800-820-9994 |
PPO/POS/Indemnity Plans (8 a.m. – 8 p.m. Central time) | 800-521-2227 |
HMO Blue Texas Plans (8 a.m. – 8 p.m. Central time) | 877-299-2377 |
HealthSelectSM of Texas Consumer Directed HealthSelectSM | 800-252-8039 Mon – Fri, 7 a.m. – 7 p.m. Central time Sat, 7 a.m. – 3 p.m. Central time |
Dental | 800-521-2227 |
BCBSTX Behavioral Health (Mon – Friday, 8 a.m. to 6 p.m. Central time) Magellan Behavioral Health | 800-528-7264 800-729-2422 |
Membership Department | 800-445-2227 |
For all other group members, call the toll free number on the back of your ID card. | |
Human Resources Inquiries | 866-977-7378 |
Amarillo 7901 Wallace Boulevard | 806-371-3000 800-403-4650 |
Austin 9442 Capital of Texas Highway, North | 800-336-5696 |
Beaumont 2615 Calder Street, Suite 700 | 409-896-0100 |
Corpus Christi 4444 Corona Drive, Suite 120 | 361-878-1600 800-442-1685 |
Dallas/Fort Worth 1001 E. Lookout Drive | 800-399-5831 |
Houston 1800 West Loop Freeway South, Suite 600 | 713-354-7000 800-235-0796 |
Lubbock 3223 S. Loop 289 | 800-399-5831 |
San Antonio 17806 IH 10 West, Building 2, Suite 200 | 210-558-5100 |
Tyler 3800 Paluxy Drive, Suite 540 | 800-259-3668 |
Mail to: | Blue Cross and Blue Shield of Texas P.O. Box 660044 Dallas, TX 75266-0044 |
Supplier Registration | If you are interested in conducting business with Blue Cross and Blue Shield of Texas, this link takes you to our Supplier Registration Portal. |
Media Contacts
If you are a member of the media with questions, please contact .