If you can use a secondary 2FA method to login to your account, you should remove the HubSpot app as a 2FA method until you can access another mobile device. This is to ensure your account security is not compromised. Show
Do I need to reset 2FA if I uninstall the app or get a new phone?Yes. If you uninstall the app or get a new phone, follow the steps below based on the 2FA method you chose on your old phone:
Can I set up 2FA on the HubSpot mobile app on multiple mobile devices?To minimize security risks, you can only use 2FA on the HubSpot mobile app on one trusted mobile device. To change your trusted device, follow the instructions in the section above. How do I access or refresh my 2FA backup codes?
How do I confirm that my team has set up 2FA?You must be a super admin or have permissions to edit account defaults to require and confirm 2FA setup for your team.
How do I require all users in my HubSpot account to use 2FA?Two-factor authentication is required for all HubSpot Professional and Enterprise accounts. For HubSpot Starter and free tools accounts, if you want to ensure all users log in using two-factor authentication, you must be a super admin or have permission to edit account defaults. If you have those permissions, you can update your settings to require all team members in your HubSpot account to use two-factor authentication. What countries are supported by 2FA?Two-factor authentication using the Google Authenticator app is supported globally. The countries that support SMS two-factor authentication are the same as the supported countries for calling. Any country-specific limitations still apply. For example, China is not supported by SMS 2FA. Verification code error: This doesn't look rightIf you see a This doesn't look right error after entering your verification code, it may be due to the time set on your device. To make sure that you have the correct time on your device or Google Authenticator app, follow the instructions below for Android, iOS, or Google Authenticator. Android
iOS
Google Authenticator
How do I enable 2FA on iOS 15 or later?If you set up 2FA using the HubSpot mobile app on an iOS device that's running iOS 15 or later, you may need to edit your focus mode settings to ensure that HubSpot 2FA prompts appear when you're logging in. How do I deactivate twoTurn off 2-Step Verification. On your Android phone or tablet, open your device's Settings app Google. Manage your Google Account.. At the top, tap Security.. Under "Signing in to Google," tap 2-Step Verification. You might need to sign in.. Tap Turn off.. Confirm by tapping Turn off.. How do I turn off twoThis high-level security option is available for both users- Android as well as iPhone.. Go to “Settings”. ... . Here you go, click on “Two-factor authentication”.. Tap on the “Continue” button.. Insert your phone number to get verification codes and click on “Next”.. Why can't I turn off twoIf you're already using two-factor authentication with your Apple ID, you can't turn it off. If you updated to two-factor authentication inadvertently, you can turn it off within two weeks of enrollment. If you do, your account is less secure and you can't use features that require a higher level of security.
How do I turn off twoFirst, open your device's Settings app, then head to Google, then Google Account. There, tap Security. You'll find a section labeled “2-Step Verification,” which may prompt you to sign into your Google account. There's a button there to “Turn off,” and you'll need to confirm your choice after tapping it.
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