How to block scam likely calls t mobile

About this app

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
BUILT-IN PROTECTION
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
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Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact .

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Device or other IDs

Data is encrypted in transit

Ratings and reviews

App has suddenly decided to block calls from contacts lists, even from my favorites list! I have NOT blocked my own children's numbers! Yet every extended car warranty call gets through! Shouldn't have to manage numbers manually. Would be nice to either allow or send to voice mail all calls from my area code. Important calls keep getting missed. Caller ID rarely works. Needs to be fixed! Great concept. Poor execution. It's a shame. Used to work pretty well before it was switched to scam shield.

112 people found this review helpful

T-Mobile USA

October 10, 2022

We apologize for this experience and thank you for your feedback. We suggest saving critical phone numbers to the “Allow” list in the Scam Shield app so they ring through. If you’d like us to investigate numbers you feel have been incorrectly categorized, please email us at so we can help.

I like the fact that I can get free reverse caller information right in the app. It does a good job of screening and identifying callers before I pick up. It also lets me know when the call is from a verified business or not. I have control over which numbers are always allowed to go through. Which are auto routed to voicemail and which are blocked. Most others are just a front for selling you an "investigation" and collecting a lot of personal information so they can sell it to others.

261 people found this review helpful

It works well, but sometimes too well. I was waiting for a call giving me an access code (no option for getting it by text). Never got the call, even trying multiple times and had to resort to getting the code by snail mail. I happened to check the blocked call list, and found several blocked calls from around when I made the request. If you're waiting for an important call and you don't know the originating number, disable the app until your call comes.

346 people found this review helpful

What's new

Version – 4.5.2
T-Mobile updates the Scam Shield app often to improve your experience.

FIXES
- Improvements to app stability
- Minor bug fixes