There are several ways to get help with your app, depending on the issue. This page provides information on the support options and resources available. Show
Report IssuesIf you have been able to determine that the cause of a problem is an issue with Google Play Games Services itself, you can report it or search for existing reports on the Google Play Games Services Public Issue Tracker:
Google Play ConsoleFor questions about Play Games Services configuration in the Google Play Console, get help and support at Play Console Help. Help and Community Ask questions and get help from the developer community on Stack Overflow by using the GitHub sample appsTo report an issue with a Play Games Services sample app, go to the sample repo on Github to file the issue. Bug ReportingWhen reporting bugs ensure you include the following information in your bug description:
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates. Last updated 2022-11-04 UTC. [{ "type": "thumb-down", "id": "missingTheInformationINeed", "label":"Missing the information I need" },{ "type": "thumb-down", "id": "tooComplicatedTooManySteps", "label":"Too complicated / too many steps" },{ "type": "thumb-down", "id": "outOfDate", "label":"Out of date" },{ "type": "thumb-down", "id": "samplesCodeIssue", "label":"Samples / code issue" },{ "type": "thumb-down", "id": "otherDown", "label":"Other" }] [{ "type": "thumb-up", "id": "easyToUnderstand", "label":"Easy to understand" },{ "type": "thumb-up", "id": "solvedMyProblem", "label":"Solved my problem" },{ "type": "thumb-up", "id": "otherUp", "label":"Other" }] Hi, how can we help?Help & SupportHave questions or need to report an issue with a Google product or service? We've got you covered. Get support Google HQ 1600 Amphitheatre Parkway (650) 253-0000 See all locations Careers at Google Learn more about our teams and job openings. Explore jobs Press If you are a member of the press, email us at Visit our blog Businesses & Organizations Grow your business with Google Ads Solve business challenges with Google Cloud Work together with Google Workspace Engage supporters and fundraise with Google for Nonprofits Get Google news, helpful tips, and updates Subscribe
The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalized support experience. With GSS on your device, the agent can invite you to share your screen, and guide you with on-screen annotations making it faster and easier to resolve your issue. While sharing your screen, the
agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time. This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen. Data safetySafety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time. No data shared with third parties Learn more about how developers declare sharing This app may collect these data types Personal info, Messages and 4 others Data is encrypted in transit You can request that data be deleted Ratings and reviews
This phone is great but ever since I updated to 10, I've been having weird random issues with the phone. It won't let me take pictures past 20% of my battery (it just shuts off), I can only see the bottom half of my battery label on the lock screen, and sometimes when I unlock my phone the home screen with my apps never shows up (I can see the background sometimes but nothing will happen if I tap the screen). There's other issued too but I'm not recalling many more. 129 people found this review helpful
Yet another app that runs in the foreground even when it's not wanted, and probably disable-proof. The battery in these Pixel phones are constantly drained by this type of app. Why not have it inactive until needed - if it ever is? 8 people found this review helpful
Can't experience it as it doesn't open! Google play tells me I have Google support services installed but when I click "open app" it tells me I don't have the app to open. Very confusing and frustrating 3 people found this review helpful What's new- Share your screen with Google customer support on most devices with Android 5.0 and higher versions. - Bug fixes.
How can I talk to someone at Google Play?5. Online Assistance and Customer Care. To view your Google Play balance, visit https://play.google.com/store/account. To speak to customer care, call us at 1-855-466-4438.
How do I call Google customer service?For assistance with other Google products, please call (650) 253-0000.
What is Google Play number?The Sender may request that GPC cancel the P2P Payment prior to such completion of the P2P Payment, as described in our Customer Service and Error Resolution Policy. The Sender may request cancellation of the P2P Payment by contacting GPC via our Contact Us page, or by calling 1-888-986-7944.
How do I contact Google Play about a refund?Explore refund request options. Go to play.google.com.. At the top right, click your profile icon.. Select Payments & subscriptions. ... . Find the order you want to return.. Select Request a refund or Report a problem.. Choose the option that describes your situation.. Complete the form and note that you'd like a refund.. |