There are several ways to get help with your app, depending on the issue. This page provides information on the support options and resources available.
Report Issues
If you have been able to determine that the cause of a problem is an issue with Google Play Games Services itself, you can report it or search for existing reports on the Google Play Games Services Public Issue Tracker:
- Report an issue
- Search issues
Google Play Console
For questions about Play Games Services configuration in the Google Play Console, get help and support at Play Console Help.
Help and Community
Ask questions and get help from the developer community on Stack Overflow by using the google-play-games tag.
GitHub sample apps
To report an issue with a Play Games Services sample app, go to the sample repo on Github to file the issue.
Bug Reporting
When reporting bugs ensure you include the following information in your bug description:
- A clear and concise description of what the bug is
- Steps to reproduce the behavior
- A clear and concise description of what you expected to happen
- A clear and concise description of what you observed
- Capture a bug report and share the Google Drive link. If the bug report contains sensitive information, then make it private and only give access to requests from @google.com accounts.
- Add screenshots to help explain your problem if applicable
- To learn how to use the Android logging system see Reading and Writing Logs
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2022-11-04 UTC.
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The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalized support experience. With GSS on your device, the agent can invite you to share your screen, and guide you with on-screen annotations making it faster and easier to resolve your issue. While sharing your screen, the
agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time. This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.About this app
Data safety
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 4 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
This phone is great but ever since I updated to 10, I've been having weird random issues with the phone. It won't let me take pictures past 20% of my battery (it just shuts off), I can only see the bottom half of my battery label on the lock screen, and sometimes when I unlock my phone the home screen with my apps never shows up (I can see the background sometimes but nothing will happen if I tap the screen). There's other issued too but I'm not recalling many more.
129 people found this review helpful
Yet another app that runs in the foreground even when it's not wanted, and probably disable-proof. The battery in these Pixel phones are constantly drained by this type of app. Why not have it inactive until needed - if it ever is?
8 people found this review helpful
Can't experience it as it doesn't open! Google play tells me I have Google support services installed but when I click "open app" it tells me I don't have the app to open. Very confusing and frustrating
3 people found this review helpful
What's new
- Share your screen with Google customer support on most devices with Android 5.0 and higher versions.
- Bug fixes.
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