Medical front desk job description for resume

Front Desk Medical Receptionists are responsible for answering and transferring phone calls, greeting and welcoming visitors, scheduling appointments, registering new patients as well as helping in completing insurance formalities, collecting and recording patients' information, answering patients' inquiries, processing payments, and verifying insurance coverage, maintaining cleanliness of the office and waiting areas, ordering office supplies, and maintaining medical inventories, handling admissions and discharges, and handling confidentiality of patients. If you are looking for a job in this field, a front desk medical receptionist resume must highlight solid communication, customer-service, multi-tasking, time-management and computer skills as well as the ability to work efficiently under pressure.

Front Desk Medical Receptionist Resume Example

Cynthia M. Williams
1895 Ella Street
Oakland, CA, 94612
Phone No: 558-853-2317
Email:

Career Summary::

Highly-professional and talented Front Desk Medical Receptionist with a solid experience in performing and coordinating day-to-day clerical and administrative functions, and deliver high-quality patient care services. Possess excellent communication, customer-service, problem-solving, organizational and documentation skills along with a good computer knowledge and multi-tasking abilities.

Summary of Skills:

• More than 5 years of front desk medical receptionist experience with good knowledge of basic medical terminology, insurance and medical billing as well as office functions like data-entry, typing, scanning, and operating various office equipment
• Ability to provide effective customer-services as well as work in a fast-paced and dynamic healthcare environment
• Effective communication, multi-tasking, and organizational skills
• Strong record-keeping and documentation skills needed along with knowledge of medical terminology
• Excellent problem-solving skills as well as the ability to listen and respond to the needs and concerns of patients
• Proficiency with MS Office products, database and spreadsheets, Internet and EMR software

Work Experience:

Front Desk Medical Receptionist
Covenant Medical Group, Oakland, CA
August 2017 - Present

• Providing effective administrative support and fulfilling general office duties, including but not limited to copying, faxing, answering phones or taking messages
• Collecting and entering data of new patients in computerized database or spreadsheets, including complete and accurate demographic as well as their financial or insurance related information
• Scanning patients' documentation, and communicating information regarding appointments, and follow-ups
• Receiving, sorting, and handing-over mails to respective staff
• Ensuring waiting and reception areas are cleaned and organized in accordance with healthcare safety and security policies
• Maintaining inventory and ordering office supplies for the front desk
• Contributing to the overall positive work environment of the healthcare by treating peers, superiors, medical personnel and patients with fairness, professionalism, and courtesy
• Arranging and attending department staff and clinical meetings as required

Front Desk Medical Receptionist
Catholic Medical Care, Oakland, CA
April 2015 - July 2017

• Answered phone calls in a kind and professional manner as well as routed them to concerned person
• Advised office manager of the need to order supplies pertinent to front desk functions as well as maintained appropriate inventory levels
• Scheduled, rescheduled, or canceled patient's appointments both in-person and via telephone
• Collected co-payments, deductibles or deposits as well as verified insurance coverage, and patient demographics accurately and efficiently
• Filed and maintained patients' medical records and maintained patients' privacy and confidentiality
• Operated and maintained standard office equipment such as multi-line telephone, copy and facsimile machines, scanners, and printers
• Maintained clean and orderly waiting areas in accordance with the established safety regulations or standards
• Received as well as appropriately distributed and addressed all incoming faxes, mails and other deliveries

Front Desk Medical Receptionist
United Healthcare Services, Oakland, CA
September 2013 - March 2015

• Greeted and welcomed patients and other visitors in a very polite and professional manner as well as provided necessary instructions and directions
• Answered and directed phone calls and checked voicemails as well as provided timely and accurate response to patient inquiries on the availability of doctors
• Liaised between patients and medical billing department regarding payments and insurance
• Organized patients' medical records and maintained accuracy and strict confidentiality of their personal and financial information
• Screened visitors and directed them to appropriate healthcare staff member
• Adhered to established health and safety protocols or standards as well as maintained cleanliness and organization of the front office
• Performed basic clerical duties such as photocopying, faxing, filling, sorting, scanning, and preparing labels

Education:

• Associate's Degree in Medical Administration
  Merritt Community College, Oakland, CA, USA
  2013

Reference::

On request.

See Also

• Medical Receptionist Job Description

• Medical Receptionist Cover Letter

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