My phone won t connect to wifi but other devices will

Q: Why is my Wi

The most common reasons why your iPad or iPhone wont connect to Wi-Fi include a poor connection signal, an incorrect Wi-Fi password, your Wi-Fi or mobile data settings, restricted network settings, or even a bulky phone case. A weak Wi-Fi connection can also mean you need to increase your internet speed.

April 29th, 2021

Table of Contents Show

4 tips to fix a phone that won't connect to Wi-Fi
1. Restart your phone
2. Forget the Wi-Fi network and reconnect
3. Reset the network settings
4. Restart your router
Protect your phone
Why is my phone not connecting to Wi
Why is my Wi
Why is my phone denied access to Wi

It's a frustrating experience: You're ready to stream your favorite show or take an important Zoom® call, but your phone won't connect to Wi-Fi. Fortunately, there a few simple ways to solve the problem—without using your limited data.

At Asurion, our experts work 24/7 to provide our 300 million customers solutions for all of their tech care needs, including solving their connectivity problems. If your Android™ phone or iPhone® won't connect to Wi-Fi, or keeps disconnecting, follow these expert tips to fix the issue and quickly get back on the wireless network.

4 tips to fix a phone that won't connect to Wi-Fi

1. Restart your phone

If you've ever wondered “Why won't my phone connect to Wi-Fi?" or “Why does my phone keep disconnecting from Wi-Fi?" you may need to restart your device. Doing so can fix a lot of issues, and we recommend trying this step first. If you're not sure how to restart your phone, holding down the power button for a few seconds generally works. Give your device 30 seconds to power down before turning it back on.

2. Forget the Wi-Fi network and reconnect

One of your phone's most convenient features is its ability to remember and automatically connect to Wi-Fi networks you've logged onto before. But sometimes you need it to forget a particular network so you can reestablish the connection. Here's how:

How to forget a Wi-Fi network on iPhone:

Open Settings and tap Wi-Fi.
Tap the information icon next to the network name.
Tap Forget This Network. The network will disappear briefly.
When it reappears, tap on it to reconnect.

How to forget a Wi-Fi network on Android:

Open Settings and tap Connections or Network & Internet.
Tap Wi-Fi, tap the network name (or the gear next to the network name if you're using a Samsung® device), then tap Forget.
The network will disappear briefly. When it reappears, tap on it and input the password to reconnect.

3. Reset the network settings

If you've tried the first two steps and your phone still won't connect to Wi-Fi, try a reset to clear your Wi-Fi passwords and saved networks. Don't worry, this won't delete any apps, photos, or contacts. Follow these steps to reset your phone's network settings:

How to reset network settings on iPhone:

Open Settings. Tap General, then Reset.
Tap Reset Network Settings and enter your passcode.
tap Reset Network Settings again.

How to reset network settings on Android:

Open Settings, and tap System, Advanced, Reset options, then Reset Wi-Fi, mobile & Bluetooth, or if you have a Samsung phone, tap General Management, Reset, then Reset Network Settings.
Tap Reset Settings and enter your passcode or password.
Tap Reset Settings, then Reset.

4. Restart your router

Rebooting your router corrects internet issues at least 75% of the time, according to Lifewire®—a technology information website. To restart your home router, unplug it for 30 seconds and then plug it back in. Your network will disappear from your phone for about five minutes. If your router doesn't come back online, you should contact your internet service provider.

Protect your phone

For more than 25 years, Asurion has helped 300 million customers protect, connect, and enjoy the tech they love most. And smartphones are no exception. Your life is on your device, make sure it’s protected. Learn more about Asurion phone insurance plans today.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*

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Why is my phone not connecting to Wi

Check Your Wi-Fi Connection on Another Android Device If your Android phone isn't connecting to Wi-Fi, it may be that your router is acting up and not allowing any devices to connect to your wireless network. In this case, it's best to check your router's response using another Wi-Fi-enabled device.

Why is my Wi

The most common reasons why your iPad or iPhone won't connect to Wi-Fi include a poor connection signal, an incorrect Wi-Fi password, your Wi-Fi or mobile data settings, restricted network settings, or even a bulky phone case. A weak Wi-Fi connection can also mean you need to increase your internet speed.

Why is my phone denied access to Wi

One way to solve denied access to network error is to reset your phone. If the problem persists, ensure your phone's time and date are correct and firmware is up to date. Should none of these fixes work, clear out the Wi-Fi data on your phone, reboot the router, and re-input the Wi-Fi data.