Whats the number to check my food stamp balance

Welcome to EBT! Your food stamp benefits and/or cash assistance benefits are kept in special accounts for you until you want to use them. The following information tells you how.

For an Adobe Acrobat brochure, follow this link.    

How to Use Your Card at the Store

1. Before you shop, check your last receipt to find out how much money is in your account, or call 1-888-328-2666 for your balance
2. Look for the Quest® mark on the door or the window of the store.
3. At check-out, your card is swiped
4. Enter your secret PIN on the number pad, then press Enter.
5. Tell the clerk how much money to enter or enter the amount yourself. Remember, you can only buy eligible food items with your food benefits.
6. Always check your receipt to make sure that the amount on the EBT receipt is the same as the grocery receipt.

To Get Cash at the Store

1. Get your balance by looking at your receipt, or call 1-888-328-2666.
2. Look for the Quest® mark.
3. Your card is swiped.
4. Enter your secret PIN on the number pad, then press Enter.
5. Tell the clerk how much money to enter or enter the amount yourself.
6. Check to make sure the amount on the receipt is the same as the amount of cash you received.

How to Use Your EBT Card at a Cash Machine (ATM)

1. Always follow directions on the ATM.
2. Enter your secret PIN.
3. Press Withdrawal.
4. Press Checking.
5. Enter the dollar amount you want.
6. Take your cash from the machine.
7. Wait for your card and receipt.
8. Check the receipt to make sure it is the same as the amount you got.
9. DO NOT count your money at the machine.

Keep the receipt so you will know how much you have left in your account.

Safety First

• Have your card ready.
• Choose a well lit ATM in a place where you feel safe.
• Never let anyone see you enter your secret PIN.
• Put your cash, card and receipt away quickly.

How to Take Care of Your EBT Card

• Keep your card in a safe place when you are not using it.
• Never write your secret PIN on your card.
• Do not damage or bend your card.
• Do not write on or scratch the black stripe on the back of your card.
• Do not put your card near magnets, TVs, stereos, VCRs, or even the magnetic clasp on a purse.

Your PIN 

PIN stands for Personal Identification Number.

• Your secret PIN is your electronic signature. It is the key that unlocks your benefit accounts.
• To use your EBT card, you must enter your 4 number secret PIN into the machine.
• Keep your PIN a secret.
• Never write your secret PIN on your card.
• Never let anyone see you enter your secret PIN at a machine, even a store clerk.
• Never give anyone your card or secret PIN. If a person has your card and knows your secret PIN, they can use ALL of your benefits.
• If someone else uses your secret PIN and card, your BENEFITS WILL NOT BE REPLACED.

Your EBT Card

• Take care of your EBT Card
• Keep your card in a safe place
• Save your receipts to check your balances
• Call before you go shopping to get your account balances
• Call right away if your card is lost or stolen
• Call your caseworker for a replacement card.
• If you move, contact your caseworker immediately

CUSTOMER SERVICE ON LINE

You can access your EBT account via the Internet.

www.ct.gov/dss/ebt

Once you establish a web account you will be able to:

• check your balances

• change your PIN

• contact customer service

SURCHARGES AT ATM’s

Did you know that most banks and financial institutions in CT do not charge the usual ATM surcharge? This means that the first two transactions each month, conducted at a bank or credit union are FREE. ATM’s located at convenience stores, however, usually charge fees of $1 to $3!

Once you are approved for SNAP, you will get your Electronic Benefit Transfer (EBT) card in the mail. Your monthly benefit will be loaded on this card. You can check the Monthly EBT benefit schedule to see what day your benefit will be loaded to your card every month. You will also be able to get help with employment and job training through the SkillUP Program at no cost to you.

How long will I get help?

You can get SNAP benefits for as long as you are eligible for help. You will be required to complete a mid-certification and a recertification - (Espanol) each year you get SNAP to make sure your household is still eligible. If you do not return your information by the deadline on the form, you may lose your benefits.

• Your mid-certification will happen halfway through your benefit period. We will send you a form in the mail that must be completely filled out, signed, and all  pages returned to the Family Support Division by the deadline so you do not lose your benefits. You must complete this form even if you do not have any changes.
• Around the end of your SNAP benefit period, you will get a recertification packet in the mail. You will need to complete this, return it to the Family Support Division, and complete an interview to continue getting SNAP benefits.

NOTE: It is important that you report any changes (Espanol) to your contact information, including your address, so you will get these important letters in the mail. If you do not respond to mail from the FSD, you could lose your benefit.

How do I use my EBT Card?

Cómo usar su tarjeta EBT

You can use your EBT card in any grocery store or retail location in the United States that displays the Quest Mark® logo or online at approved locations. Your EBT card will work much like a debit card, and you will have a PIN number you will need to enter. It is important that you keep your EBT card and PIN number safe and secure (Español) at all times.

You cannot use your SNAP benefits to buy:

• Alcohol or tobacco
• Hot prepared foods or foods prepared to be immediately eaten
• Vitamins, medicine, supplements
• Non-food items such as paper products, soap, or pet food

Can I replace food lost in a disaster?

If you lose food purchased with your EBT card due to a power outage caused by weather, ice storm, fire, flood, tornado or other household misfortune outside your control, you may request a SNAP benefit replacement. To report a loss and begin the process of receiving replacement benefits, you must complete and submit an Online Replacement Request within 10 days of the event. You may also print the Replacement Request Form and submit it by fax (573) 526-9400 or mail to your local FSD office.

NOTE: Electricity being disconnected by the power company due to non-payment of the utility bill is NOT considered a household misfortune/disaster.

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