Why am i not getting internet on my phone

Our smartphones are essential tiny pocket computers, but they’ve become so convenient we almost can’t live without them anymore. An internet connection is the backbone of the smartphone experience, so whenever data stops working, the world seems to come to a halt. What do you do to get back in the grid? You might be facing a cellular data issue. Here are some solutions to restore mobile data.

Read Next: Common Android issues and how to fix them

• Is Airplane mode on?
• Try a reboot
• Check your mobile plan
• Inspect the SIM card
• It could be Google

• Outages and reception
• Reset the APN
• Reset settings
• Factory data reset
• Seek professional help

Editor’s note: Some of the instructions in this article were generated using a Pixel 4a with 5G running Android 13. Keep in mind that steps can be slightly different depending on your device.

See if Airplane mode is on

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Airplane mode turns off all wireless antennas, including mobile data, Wi-Fi, and Bluetooth. It’s common to turn it on accidentally (or at least it happens to me all the time!). Go ahead and check if this happened to you. There’s often a toggle in the notification area’s quick settings, but you can also do it in the settings.

How to turn Airplane mode on/off:

1. Open the Settings app.
2. Go into Network & internet.
3. Look for Airplane mode. There will be a toggle next to it. Tap on it to turn it on or off.

Furthermore, turning airplane mode on and off can reset settings and bring everything back to normal. If your phone wasn’t in Airplane mode, then go ahead and turn the feature on and off and see if that gets your data working again.

Have you tried rebooting?

As unexplainable as it may be, we find most smartphone issues are fixed with a simple reboot. A plethora of possible discrepancies could cause your mobile data problem, and chances are that if you are here looking for answers, your phone complication is a bit more complex, but it doesn’t hurt to remind you to try the good ol’ restart. It just might work.

How to restart an Android phone:

1. Press and hold on to the power button.
2. Tap on Restart to reboot your device.

Check your plan?

Edgar Cervantes / Android Authority

Some mobile data plans have limitations and throttles. Look into your plan’s terms and see if you’ve used more data than you should. You might be capped or throttled. Also, consider the fact you may be late on your payment. Even the best of us forget about bills sometimes. Not to mention sometimes cards get declined for no apparent reason. If you want to upgrade your plan, look through our list of the best unlimited data plans.

Inspect your SIM card

SIM cards can move around, and sometimes pins can get out of line. It’s a good idea to play with the SIM card a bit if the steps above don’t work for you. Pull it out and reinsert it. Maybe try to clean it a bit. It won’t hurt to try! It’s an excellent way to try to get mobile data working again.

Is it Google?

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If specifically Google applications aren’t working on mobile data, there is a slight chance it is something related to the Search Giant. Try these steps to see if it all goes back to normal.

Clear the cache from the Google Play Services app:

1. Open the Settings app.
2. Go into Apps.
3. Select See all apps.
4. Find and go into Google Play Services.
5. Access Storage & cache.
6. Hit Clear cache.

Look for system updates:

1. Open the Settings app.
2. Go into System.
3. Select System Update.
4. Tap on Check for update.
5. The system will let you know if there is an available update. Follow instructions to install it.

Remove and re-add your Google account:

1. Open the Settings app.
2. Go into Passwords & accounts.
3. Tap on your Google account.
4. Hit Remove account.
5. Go back to Passwords & accounts and select Add account to re-add it.

Outages and reception

Are you out in the middle of nature? Maybe you’re in a concrete building. Or you’re simply going through an area with spotty reception. There is always a chance you’re unreachable to the network, which will cause problems with your mobile data.

Also, consider that, while rare, carrier networks can go down too, causing service outages. We recommend DownDetector.com to check when services are down. The website collects consumer reports and lets you know if there is an outage. There’s also a live map to see if the problem is local. Go in there, type in your Carrier, and hit the search button. If the network is down, all you can do is wait.

Reset the APN

Your APN is how your phone connects with your mobile carrier’s network. Think of it as a Wi-Fi password for mobile data, but much more complicated, with IP settings, gateway details, and more.

How to reset APN settings:

1. Open the Settings app.
2. Go into Network & internet.
3. Tap on your SIM.
4. Scroll to the bottom and select Access Point Names.
5. Tap on the three-dot menu button on the top-right.
6. Select Reset to default.

Reset network settings

Edgar Cervantes / Android Authority

If none of the options above work, it may mean some extraneous setting was changed along the way. It is likely related to the network, so resetting your network settings to factory defaults might fix the issue.

How to reset network settings:

1. Open the Settings app.
2. Select System.
3. Go into Reset options.
4. Hit Reset Wi-Fi, mobile & Bluetooth.
5. Tap on Reset settings.

Factory data reset

If all else fails to restore mobile data, go ahead and perform a factory data reset. This will erase everything on your phone and bring all settings to factory defaults. This means your phone will be left like the first time you turned it on (software-wise).

This fixes pretty much any software issue you may encounter. It is the best solution to many problems, but it should be used as a last resort due to the inconveniences deleting all data entails.

How to factory reset your Android phone:

1. Open the Settings app.
2. Select System.
3. Go into Reset options.
4. Hit Erase all data (factory reset).
5. Tap on Erase all data.

Seek professional help

Edgar Cervantes / Android Authority

Now, if none of these tips do the trick, you probably need to have a professional personally inspect the device. It could be a hardware problem at this point. Reach out to your phone manufacturer, carrier, or even Google. It might also be time to contact your insurance provider if you have it.

There is a chance your phone has hardware problems, in which case the problem is more severe, and there isn’t much we can do to help you. Check if your phone is still under warranty. If it isn’t and you would rather not have it repaired, we have lists of great Android phones and budget devices to replace your broken handset. Also, consider signing up for insurance next time; it’s always best to be proactive about this.