Bank of america i forgot my pin

Table of Contents Show

• Key Takeaways
• Reset the PIN at the ATM
• Open Savings Accountin 3 easy steps
• Reset the PIN via Online Banking
• Traditional Ways Of Resetting ATM PIN
• Keep Reading
• About the Debit Card
• New Cardholders
• Existing Cardholders
• Replacement and Expired Cards
• Expired Cards
• Returned Cards
• Emergency Cash Assistance
• Track Your Payments
• Disclosures and Fees
• Additional Information
• Forgotten PIN
• Avoid Fraud
• How do I find out my ATM PIN if I forgot it?
• How do I find out my PIN number for my card?

23 Nov 2021

A handy guide on the ATM PIN change process.

Key Takeaways

• If you forget your ATM PIN, you can reset it easily.
• Visit your bank’s ATM, and follow the instructions displayed on the ATM screen to change the PIN.
• You can also conduct ATM PIN change through your internet banking account.
• You will need your mobile number registered with the bank while changing your PIN.
• Enter the One-time Password sent on your Registered Mobile Number to complete the PIN changing process.

With cashless payments becoming the norm, withdrawing cash from Automated Teller Machines (ATMs) has become a rare event. But there are times when you cannot escape cash payments at all. With such moments being few and far between, you may forget your ATM PIN. When the system prompts you to enter your PIN at the ATM vestibule, you wonder I forgot my ATM PIN number’ – what can I do? Well, do not fret; there are simple ways to reset your PIN. Keep reading to know more.

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Reset the PIN at the ATM

If you forgot ATM PIN while trying to withdraw cash at an ATM, you are in luck. You can conveniently reset your ATM PIN. It is best to choose your own bank ATM to reset the ATM pin. Here are the steps:

1. Insert the ATM card in the ATM slot in the machine. Once the machine reads your card, The ATM screen will display several options. Select the ‘Forgot PIN’ option, ‘Reset PIN’ option or any other relevant option. The verbiage may differ from bank to bank.
2. The machine will ask you to select your bank account type (savings account or current account) and enter your Registered Mobile Number (RMN) using the keypad.
3. The bank then sends a One-time Password (OTP) on your RMN, which you must enter on the screen.
4. Once you enter the OTP, the system prompts you to set a new 4-digit PIN, after which your PIN will be changed.
5. Upon successful ATM PIN change, you will receive a notification from the bank.

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Reset the PIN via Online Banking

While you can complete most online transactions with OTPs today, occasionally, you may have to provide your ATM PIN too. If you forgot the ATM PIN, you could easily reset it online via internet or mobile banking.

1. Log in to the internet banking or mobile banking portals and go to the cards section.
2. Select ‘Change PIN’ or ‘Reset PIN’ or ‘Instant PIN Generation’ any other relevant option to reset the PIN.
3. Enter and reconfirm the 4-digit PIN of your choice and click on ‘submit’.
4. Now enter the OTP sent on your RMN and enter it on the online portal to complete the process.

Traditional Ways Of Resetting ATM PIN

• At the Bank: Fill up a ‘PIN Reset’ form by visiting the bank branch.
• Via Customer Care: Call the customer care helpline and follow the IVR instructions to change the PIN.
• Via SMS: Send an SMS to a special bank-specified number for an ATM PIN change request.

Conclusion

As is apparent, if you forgot the ATM PIN, you can conveniently reset it. You must ensure that you register your mobile number at the time of account opening. To authenticate the ATM PIN reset process, banks send a One-time Password to the RMN to allow instant, hassle-free ATM PIN reset processes.

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*Disclaimer: This article is for information purposes only. We recommend you get in touch with your income tax advisor or CA for expert advice.

Keep Reading

New Chip-Enabled Debit Cards

Starting July 25, you will receive a new chip-enabled debit card if you:

• Are a new claimant receiving EDD benefits for the first time.
• Have a card that is expiring soon.
• Need a replacement card because your card is expired or has been lost, stolen, or damaged. Learn more about replacement and expired cards.

If you have a question about activity on your account related to fraud or suspected fraud, contact a Bank of America fraud specialist directly at 1-800-558-9226.

About the Debit Card

The EDD issues benefit payments for Disability Insurance, Paid Family Leave, and Unemployment Insurance claims using a visa debit card. This prepaid debit card is a fast, convenient, and secure way to get your benefit payments and is not subject to a credit check or monitoring by the EDD. With the debit card you can:

• Get your money sooner.
• Use it everywhere VISA is accepted (in stores, online, and by phone).
• Withdraw cash at ATMs, banks, and stores with cash back options.
• Transfer funds to the financial institution of your choice at no additional cost.
• Be notified when a deposit is made to your card or when you have a low balance.
• Receive fraud protection from a Zero Liability Policy.

Note: Your card is valid for three years from the date it is issued and is used for all EDD benefit programs, so you should keep it until it expires.

New Cardholders

If you have never had a debit card from the EDD before, Bank of America will mail you a card after your first benefit payment has been issued by the EDD . It can take 7 to 10 business days to receive your card in the mail.

To activate a new card, use one of the following methods:

• Online - Visit the Bank of America debit card website and select Activate My Card.
• By phone - If you are calling from within the United States, call 1-866-692-9374 or 1-866-656-5913 (TTY). If you are calling from outside of the United States, call collect at 1-423-262-1650.

Existing Cardholders

Your card is valid for three years from the date it is issued and is used for all EDD benefit programs. If you previously participated in an EDD benefit program using a card, and began participating in an EDD benefit program again within three years of the date the card was issued, you will not have to wait for a new card to receive benefits. We will continue to load funds on your existing card and you will have immediate access to them.

Replacement and Expired Cards

If your card is lost or stolen, you must call Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). When prompted, choose the “lost or stolen” option from the automated menu. You do not need to have your old card number or speak to a representative.

If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website.

Replacement cards will be delivered in 7 to 10 business days from the date you order it. Once you order a replacement card, avoid requesting a second one. Ordering a second card will permanently block the first one and this may cause a delay in receiving your payments.

Note: Bank of America representatives cannot answer questions about your claim or pending payments.

Expired Cards

Card Activity within the Last 90 Days or $20 or Greater Balance

If you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires.

No Card Activity within the Last 90 Days and Balance Less Than $20

If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service to request a new card. You can check your remaining balance by calling one of the telephone numbers listed in the Additional Information section of this page.

Returned Cards

If you no longer want to use your card, contact Bank of America to retrieve any remaining funds, and then destroy your card. Do not mail your card to the EDD for any reason. The EDD cannot accept returned debit cards and cannot remove funds from the debit card. If you return a card to the EDD, we will forward it to Bank of America for destruction.  If you have an overpayment established on your claim and would like to make a payment to the EDD, visit Benefit Overpayment Services to learn how.

Payments

It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. Payment information for Unemployment Insurance is updated daily and is available through your UI Online account or by calling the UI Self-Service Phone Line at 1-866-333-4606.

Payment information for Disability Insurance or Paid Family Leave can be accessed through your SDI Online account or by calling one of the toll-free numbers provided at Contact Disability Insurance and Paid Family Leave.

Emergency Cash Assistance

Bank of America can assist you with a domestic emergency cash transfer if you need cash from your debit card immediately, such as if your card is lost or you are still waiting for your card to arrive in the mail. You can speak with a Bank of America customer representative by calling one of the phone numbers listed in the Additional Information section of this page. Visit Bank of America’s website and select Fee Information for information about emergency cash transfer fees.

Track Your Payments

Keep track of your debit card payments and balance information by downloading the Bank of America Prepaid Card app from any app store. Payment information is updated daily and is available through your UI Online or SDI Online account or by calling one of the toll-free numbers provided on Contact EDD.

Disclosures and Fees

You will receive a welcome packet with your card. Be sure to read all information including fees for the debit card. For digital wallets, view the Digital Account Fees and Disclosures (PDF). Careful use of this card will help you avoid unnecessary fees.

Additional Information

For more information about your debit card, visit Debit Card FAQs or Bank of America Debit Card FAQs.

If you need more help, you can speak with a Bank of America Customer Service representative 24 hours a day, 7 days a week by calling one of the following phone numbers:

• Within the United States: 1-866-692-9374
• Outside of the United States: 1-423-262-1650 (Collect)
• TTY: 1-866-656-5913

Important: Bank of America representatives cannot answer questions about your claim or EDD programs.

Forgotten PIN

You can reset your PIN by logging into your account on Bank of America’s website. Go to My Settings, select My PIN, then select Forgot PIN.

Avoid Fraud

Keep your card in a safe place and never share your card, personal identification number (PIN), or other confidential information with anyone.

Important: The EDD and Bank of America will never contact you to request your debit card account number or PIN. If this information is requested by phone or email, do not respond.

How do I find out my ATM PIN if I forgot it?

How do I find out my PIN number for my card?