Blue cross blue shield of california customer service

SAN FRANCISCO – Blue Shield of California is closely monitoring the severe conditions caused by Hurricane Florence. The health plan has implemented the following services to help ensure continuity of care for affected members in North Carolina, South Carolina and Virginia:

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About Blue Cross Blue Shield Association
BCBS Customer Service
Is Blue California the same as Blue Cross?
Is Blue Shield of California part of BCBS?
Is Blue Shield of California the same as Anthem?
How do I file a claim with Blue Cross Blue Shield of California?

Blue Shield is allowing for the immediate refill of prescriptions for members in mandatory evacuation zones, even if they are not yet due to be refilled.
The health plan is conducting outreach to affected members who are currently participating in a care management program to ensure continuity of care.
Magellan Health, Blue Shield’s contracted managed care plan for behavioral health, is providing free access to resources, materials and counseling services through its dedicated hotline: 1-800-327-7451.
Blue Shield vision plan members in these states can obtain a replacement pair of lost or broken glasses, and can use out-of-network providers as needed with claims paid at in-network costs. Please contact Vision Customer Service for assistance, 877-601-9083.
Blue Shield of California members who need immediate assistance can contact customer service at 800-393-6130.

Members who may have lost or misplaced their identification card can print a new card on our website at blueshieldca.com. Alternatively, members can use the Blue Shield of California mobile app to access their ID card on their mobile device.

We will continue to monitor activity and may make further adjustments to continue to best serve our members.

About Blue Shield of California
Blue Shield of California strives to create a health care system worthy of our family and friends that is sustainably affordable. We are a not for profit, independent member of the Blue Cross Blue Shield Association with care for four million members, 6,800 employees and more than $17 billion in annual revenue. Founded in 1939 and headquartered in San Francisco, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare health care service plans in California. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have an impact on California communities.

For more news about Blue Shield of California, please visit www.news.blueshieldca.com.

About Blue Cross Blue Shield Association

The Blue Cross and Blue Shield Association is a national federation of 34 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for one in three Americans.

The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.

BCBS Customer Service

The Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card for customer service or find your local BCBS company online.

Find My BCBS Company

Federal Employee Program® (FEP) members should visit the FEP website.

Shop for Insurance

Learn about insurance options for individuals and families or employer insurance information online. Or get connected to your local Blue Cross Blue Shield company to shop for insurance by calling 888.630.2583.

Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially.

Learn more about Healthcare Fraud.

Media Relations

For general press inquiries, please visit News to contact our media relations team.

The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.

Shield Concierge
Offers personalized support for all of your care including benefits, claims and providers.The team can also help with care coordination, case
management and health coaching.
Phone: (855) 599-2657
Hours: Monday through Friday, 7 a.m. to 7 p.m. PST.
Access Blue Shield benefit information 24-hours a day, 7 days a week, visit blueshieldca.com.
Blue Shield's mental health service administrator (MHSA)
Phone for Access+ HMO benefits: (877) 263-9952
BlueCard Program
Provides you and your eligible family access to covered services, including urgent and emergency care, while you are traveling or working outside of California.
Phone: (800) 810-BLUE (2583)
Hours: 24-hours a day, 7 days a week
NurseHelp 24/7
Talk with a registered nurse anytime you have health-related questions.
Phone: (877) 304-0504
Hours: 24-hours a day, 7 days a week
Wellness Discount Programs
To learn about discounts on chiropractic services, massage, gym memberships and more, call Blue Shield Member Services at (800) 642-6155.

If you have any other questions about your Health Benefits, please contact your Human Resources Administrator.

Is Blue California the same as Blue Cross?

About Blue Shield of California We are a not for profit, independent member of the Blue Cross Blue Shield Association with care for four million members, 6,800 employees and more than $17 billion in annual revenue.

Is Blue Shield of California part of BCBS?

Blue Shield of California is a Registered® mark of the BlueCross BlueShield Association, an association of independent Blue Cross and Blue Shield plans.

Is Blue Shield of California the same as Anthem?

“In California, Anthem Blue Cross and Blue Shield are actually different companies and are competitors. In most other states, they are the same company and formed an association, the Blue Cross Blue Shield Association. Anthem Blue Cross is a for profit company in California, and Blue Shield is a non-profit.

How do I file a claim with Blue Cross Blue Shield of California?

Claims should be submitted to Blue Shield of California via the Real-Time Claims web tool or electronically using Electronic Data Interchange, though they can also be submitted by mail.