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Department of Economic Security (DES)Department of Economic Security (DES)marlo-r52022-07-08T17:35:02+00:00 Department of Economic SecurityFrequent ReferralsDES BenefitsDES – Apply for DES benefits including Nutrition Assistance (NA) (formerly known as food stamps), Medical Assistance (MA), and Cash Assistance (CA) DES Client Advocates and OmbudsmenClient Advocate – Division of Aging & Adult Services (DAAS) Client
Advocate (602) 542-6572 Non-State AssistanceAHCCCS Alternatives – Healthcare options Frequently Asked QuestionsHow can I find out what services are available through DES?You can click here, to find all of the benefits DES offers. How do I apply for Nutrition Assistance?You can apply at the DES HealthEArizonaPlus website. You may also submit a paper application. A paper application may be requested from any Family Assistance Administration (FAA) local office, by phone, or by mail. The application must be returned to an FAA office. How do I find the closest office to my home?You can use the DES Office Locator page. You may also call the Customer Support Center for HEAplus line at 855-HEA-plus or 855-432-7587 to locate an office near you. How do I apply for medical/financial assistance?You can apply at the DES HealthEArizonaPlus website. You may also submit a paper application. A paper application may be requested from any Family Assistance Administration (FAA) local office, by phone, or by mail. The application must be returned to an FAA office. What do I need to bring to my initial interview for myself and family members?
How long does it take to complete the application process?From the date your signed application is received: Health Insurance applications are completed within 45 days, or within 20 days if you are pregnant, or within 7 days if you are hospitalized. Cash Assistance applications are processed within 45 days. Food stamp applications are completed within 30 days or within 7 days if you have little or no income. What is required of me to receive cash assistance?Please see the DES Cash Assistance website for more information. What happens if I fail to comply with the agreement for Cash Assistance?
If my Cash Assistance is cut for noncompliance, will my Nutrition Assistance be increased?No, Nutrition Assistance benefits will not be increased. Child Care AssistanceIf I need child care assistance, what should I do?Please see the DES Child Care Administration website for more information on child care. Child Support EnforcementWhat can I do if the non-custodial parent isn’t paying child support?Please see the Division of Child Support Services website for more information. What is an ATLAS number?The ATLAS (Arizona’s Tracking and Location Automated System) number is utilized to identify child support cases. Who do I call for information on my account?Both custodial and noncustodial parents can call the Child Support Services information line at 602-252-4045 or 1-800-882-4151. A personal identification number and ATLAS number are necessary for specific account information (ie, payments, arrears, etc). A personal identification number (PIN) can be established during the initial call to the information line, provided that the ATLAS number has been provided. How can I change my personal information (address, telephone number, etc) on my child support account?You can change your personal information on the interactive voice response system, given that you have your ATLAS number and have set up a PIN number.You can call the response system at 602-252-4045 or 1-800-882-4151, 24 hours a day, 7 days a week. Page load linkHow do I contact Arizona Department of Economic Security?Call: Hotline 1-800-251-2436, or locally at 602-542-9449.
How do I talk to someone at DES AZ?If you have questions about Unemployment Insurance, visit www.azui.com for helpful information, Q&As and How-To's, or call 1-877-600-2722. If you have questions or concerns about your UI claim, please contact the UI client advocate at [email protected].
What is Arizona Department of Economic Security?DES is a state agency that provides protective and assistance services to Arizona's children, adults and families.
Why did I receive a debit card from Arizona Department of Economic Security?The Arizona Department of Economic Security (DES) Electronic Payment Card is a method for receiving payments from the DES Unemployment Insurance Program and the Division of Child Support Services. You do not need to have a bank account to get the Arizona DES Electronic Payment Card.
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