If you're redirected to this page, your Google Account has been disabled. If you own the account, you can request access to it again. If you can’t get in to your account, you may be able to download and save account data from some Google Services. To try downloading your data,
sign in to your account as you normally do. Then, you may have the option to download your data. Accounts may be disabled without the ability to download data for certain violations, including but not limited to: Google Accounts are usually disabled if the account's owner hasn't followed our policies. Google's policies include: Here are some common reasons why accounts are disabled. Not all Google services disable an account for these reasons. Account hacking or hijacking Don't sign in to or use another person's account unless you have their explicit permission. Automatic calls or messages Don't use Google services to make phone calls or send messages automatically (robodialing). Robocalls are phone calls that use a computerized autodialer to send pre-recorded messages. Breaking product
policies Child sexual abuse & exploitation Don't use Google services in a way that exploits or abuses children. We act on the following kinds of content:
This content includes anything that's created, shared, sent, or uploaded on Google services. When we come across child exploitation, we'll take appropriate actions. Our actions might include reporting child exploitation to the National Center for Missing & Exploited Children or law enforcement, and disabling accounts. Note for certain of our communication services: Within the European Union, certain of our communication services detect online child sexual abuse under the Regulation (EU) 2021/1232, which provides for a derogation from the confidentiality of communications under the Directive 2002/58/EC for the purpose of combating online child sexual abuse. Under Regulation 2021/1232, if you think your account was disabled by mistake, in addition to requesting review, you can lodge a complaint with your country’s relevant data protection authority. You also have the right to a judicial remedy before a competent court. Creating a false identity to deceive people Don't use Google services to create a false identity to trick people into taking action (social engineering). It's a violation to create a Gmail address that implies someone works for an unrelated company or government organization. However, uses like making a fan email account in a celebrity’s name are fine. Export or sanctions law violations Don’t use Google services or your account in a way that may result in or cause a violation of applicable export or sanctions laws. If you or your organization is a sanctioned party or acts on behalf of a sanctioned person or organization, your account and any affiliated accounts may be disabled. Harassment, bullying, & threats Don’t harass, bully, or threaten others. We don’t allow Google services to be used to engage or incite others in these activities. Keep in mind that online harassment is illegal in many places and can have serious offline consequences. We may take appropriate action if we are notified of threats of harm or other dangerous situations, which may include reporting you to the relevant authorities. High call volumes Don't use Google services to send a large number of calls to a telephone exchange for financial gain (traffic pumping). Impersonation & misrepresentation of identity Don’t impersonate a person or organization, or misrepresent yourself. We do allow parody, satire, and the use of pseudonyms or pen names. Avoid content that is likely to mislead your audience about your true identity. Malware, phishing & other harmful activities Don't use Google services for:
Sexually explicit content Don’t distribute sexually explicit content, including:
We allow content for educational, documentary, scientific, or artistic purposes. Spamming Don't use Google services to send anyone unwanted content, called spam. Spam can be emails, comments, photos, reviews, or any other content that's created or shared on Google services. Here are some good general rules:
Terrorist content Don’t use Google services to share content intended to:
Use of multiple accounts for abuse
Many people have more than one Google Account, like a personal account and a work account. Uses like that are fine. Valid legal requests Upon request, we’ll sometimes take action under applicable laws or in response to a court order. Submit legal requests here. Find changes to our disabled accounts policyLearn about changes to our disabled accounts policy. Was this helpful? How can we improve it? Why was my TextNow account violated?In this case, your account might have been flagged by our spam filters. You'll get one opportunity to recover your account, so be sure to review our Terms of Use, because any further violations will result in your account being permanently disabled.
Why does TextNow keep blocking my account?Periodically, we run checks on our servers to block people who are engaging in activity that potentially could be harmful. TextNow reserves the right to block accounts we feel are being used for spamming or any other fraudulent activity.
Why was my TextNow account deleted?If you sign out of your free TextNow account, the account will go dormant after 3 days of inactivity. This means at that time your account will be deactivated.
Can I get my TextNow number back?We do not have the ability to assign or restore specific phone numbers/area codes - if your phone number has been released for any reason, you would need to choose a new phone number for the account. When you sign up for TextNow, on either the app or online, we ask you to input a US or Canadian area code.
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