Blue cross blue shield of texas customer service hours

General Inquiries

1-972-766-6900

Blue Cross and Blue Shield of Texas
1001 E. Lookout Drive
Richardson, TX 75082-4144

FEP Service
4002 Loop 322
Abilene, TX 79602

Claims/Customer Service

Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044

Precertification

Disease/Care Management Programs

Asthma

Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.

Blue Cross and Blue Shield of Texas
1001 E. Lookout Drive
Richardson, Texas 75082

General Information: 972-766-6900
TTD: 735-2989

Make a Payment

Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill.

Product and Program Contact Information

If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:

Individual Products
If you have coverage through your employer, please see “Group Product Contacts” below.
Under 65 New Enrollment	800-531-4456 Monday – Friday: 8 a.m. – 8 p.m. CT Saturday: 8 a.m. – 6 p.m. CT Sunday: 10 a.m. – 2 p.m. CT
Under 65 Customer Service (Existing members with health insurance plans including HMO and PPO)	888-697-0683 Monday – Friday: 7 a.m. – 8 p.m. CT Saturday: 8 a.m. – 5 p.m. CT Sunday: Closed
Medicare Supplement Customer Service	877-384-9307
Dental Indemnity USA	800-820-9994
Group Product Contacts
PPO/POS/Indemnity Plans (8 a.m. – 8 p.m. Central time)	800-521-2227
HMO Blue Texas Plans (8 a.m. – 8 p.m. Central time)	877-299-2377
HealthSelectSM of Texas Consumer Directed HealthSelectSM	800-252-8039 Mon – Fri, 7 a.m. – 7 p.m. Central time Sat, 7 a.m. – 3 p.m. Central time
Dental	800-521-2227
BCBSTX Behavioral Health (Mon – Friday, 8 a.m. to 6 p.m. Central time) Magellan Behavioral Health (Mon – Fri, 8 a.m. to 6 p.m. Central time)	800-528-7264 800-729-2422
Membership Department	800-445-2227
For all other group members, call the toll free number on the back of your ID card.
Human Resources
Human Resources Inquiries	866-977-7378
Regional Sales Offices (POS)
Amarillo 7901 Wallace Boulevard Amarillo, TX 79124	806-371-3000 800-403-4650
Austin 9442 Capital of Texas Highway, North Suite 500, Arboretum Plaza II Austin, TX 78759	800-336-5696
Beaumont 2615 Calder Street, Suite 700 Beaumont, TX 77702	409-896-0100
Corpus Christi 4444 Corona Drive, Suite 120 Corpus Christi, TX 78411	361-878-1600 800-442-1685
Dallas/Fort Worth 1001 E. Lookout Drive Building B, 14th Floor Richardson, TX 75082	800-399-5831
Houston 1800 West Loop Freeway South, Suite 600 Houston, TX 77027	713-354-7000 800-235-0796
Lubbock 3223 S. Loop 289 Suite 460 Lubbock, TX 79423	800-399-5831
San Antonio 17806 IH 10 West, Building 2, Suite 200 San Antonio, TX 78257	210-558-5100
Tyler 3800 Paluxy Drive, Suite 540 Tyler, TX 75703	800-259-3668
Claims and Correspondence
Mail to:	Blue Cross and Blue Shield of Texas P.O. Box 660044 Dallas, TX 75266-0044
Supplier Registration
Supplier Registration	If you are interested in conducting business with Blue Cross and Blue Shield of Texas, this link takes you to our Supplier Registration Portal.

Media Contacts

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