Blue cross blue shield wellness card customer service

As a new member, we know you have questions, and we want you to get the most out of your benefits. Here are some tips to help you get started with your new health plan.

1. Look for your member ID card

You should have received your member ID card in the mail. You’ll use it to go to the doctor, get prescriptions and in case of an emergency. If it’s been more than two weeks since you enrolled and you didn’t get your card, give us a call at 1-866-231-0847 (TTY 711).

2. Create your online account

To access the secure member area of our website, you’ll need to create your account. This will allow you to:

• Change your PCP
• View or print your member ID card
• Send a private message to Member Services
• Manage your prescriptions

It’s quick and easy to create your account! You’ll just need your member ID number (shown on your ID card), your birth date and your ZIP code.

Create your account

3. Make an appointment with your PCP

Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. Call to make an appointment with your PCP as soon as you can. Getting a checkup now will help your PCP learn about your medical history before any health issues occur.

Need help making your appointment?
We’re here for you! Call Member Services at 1-866-231-0847 (TTY 711).

Need to change your PCP?
You can change your PCP using your online account or by calling Member Services at 1-866-231-0847 (TTY 711).

4. Learn more about your benefits

We want you to understand your benefits and receive the best possible care. Learn what you get with Highmark BCBSWNY on your plan benefits page, including many extras just for being our member! You can also read your member handbook for details about your benefits. Find a copy of your handbook on your benefits page below.

Medicaid members

Child Health Plus (CHPlus) members

Note: You need to renew your benefits each year. Members may get a notice in the mail when it’s time to renew. To renew your benefits, call our Retention department at 1-844-885-1004. You can also call NYSOH at 1-855-355-5777 or visit www.nystateofhealth.ny.gov to renew.

If you move, make sure you give the state your new address. Call 1-855-355-5777 or visit your local New York State of Health (NYSOH) office to update your address.

Are you a Child Health Plus (CHPlus) member?

You may have a monthly premium payment. Make sure to pay on time so you don’t lose your benefits. You can pay online, over the phone or by mail.

Make a payment

Members

Blue Wellness Rewards

Get Rewarded for Your Healthy Behaviors

With Arkansas Blue Cross and Blue Shield, making healthy choices has never been more rewarding. Arkansas Blue Cross members can earn rewards in 2022 for completing eligible activities. It’s all part of our commitment to improving your health and well-being.

The Blue Wellness Rewards program will offer rewards based on your individual health recommendations. Up to 10 different health activities may be available with rewards ranging from $15 to $200 for completion.

How Does It Work?

Once you become a Arkansas Blue Cross member, you need to register for Blue Wellness Rewards.

Signing up is easy:

• Visit BlueWellnessRewards.Healthmine.com and click Register Now. Registration opens January 1, 2022.
• You’ll need your member ID card, date of birth, and email address to set up your account.
• You can also call 800-800-4298 to sign up with a customer service representative. We’re here to help!
• Once registered, you’ll receive an email letting you know that your account is set up. Then you’re ready to start earning rewards.

Rewards can be redeemed for gift cards from national and local retailers, including a wide assortment of grocery stores, restaurants, and other popular stores!

Learn more at BlueWellnessRewards.Healthmine.com or call Arkansas Blue Cross Customer Service at 800-800-4298.

Registration is required to participate. Visit BlueWellnessRewards.Healthmine.com to register and see what healthy behaviors earn rewards. If you do not have internet access, call Arkansas Blue Cross Customer Service at 800-800-4298. Total rewards amount is dependent on eligibility for specific healthy behaviors, which will vary by individual. One reward per healthy behavior per year and dates of service must be in the current plan year. Rewards will be administered once the claim is processed, which can take up to 90 days.

If you have other questions, please call Arkansas Blue Cross Customer Service at 800-800-4298 from Monday through Thursday 8:00 a.m. to 5:00 p.m. Central Time and Friday 8:30 a.m. to 5:00 p.m. Central Time.

Healthmine, Inc., is an independent company that contracts with Arkansas Blue Cross to provide member rewards programs.

Arkansas Blue Cross and Blue Shield, and its affiliate Arkansas Blue Cross, is an independent licensee of the Blue Cross Blue Shield Association and is licensed to offer health plans in all 75 counties of Arkansas

What can I use my blue rewards for?

How do I speak to a representative at BCBS Il?